Our privacy policy is straightforward and sets out how “Amiplay Co.,Ltd.” uses and protects any information that you give “Amiplay Co.,Ltd.” when you use this website. “Amiplay Co.,Ltd.” is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement. “Amiplay Co.,Ltd.” may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes. This policy is effective from November 19, 2014.
This independent user agreement is made and entered into as of date of order between Amiplay Co.,Ltd. (AMIPLAY) and the customer whom has made an order for the service of the web hosting, VPS, Dedicated Server or Co-location server that provided by AMIPLAY. AMIPLAY provides the service as is but the content and customers management are beyond our control since you will be the only administrator of the system with root access. AMIPLAY requests the user to follow and agree to the following rules as below.
If you have trouble issues with AMIPLAY hosting services or some technical issues that could not be resolved within 24 hours, your concerns will be reviewed, investigated, and responded to within two to three business days. As issues may be complex or require extensive investigation, this response time does not imply that a resolution is guaranteed within two to three business days.
AMIPLAY is committed to providing the highest quality service to all customers. To support this commitment, AMIPLAY gives the following service level guaranties and observes the following schedule of penalties for any failure to meet those guarantees.
AMIPLAY guarantees 99% Service Availability, measured on a calendar-month basis. Service Availability is defined as the ability of a user within an organization to:
1) Ping the server with responses received (if Ping service is opened)Note: Web and Email server unavailability caused by denial of service attacks, mail bombing, extreme amounts of traffic in a short period of time, and/or other Denial of Service techniques is not included in uptime/downtime calculations (see below). Hosting Infrastructure Unavailability
AMIPLAY monitors the AMIPLAY infrastructure as a whole but does not monitor individual websites, databases or mailboxes. Web and Email server unavailability caused by denial of service attacks, mail bombing, extreme amounts of traffic in a short period of time, and/or other Denial of Service techniques is not included in uptime/downtime calculations.
Please note: Server downtime is not recorded and no credit is issued during scheduled or emergency system maintenance. Outages caused by the actions beyond AMIPLAY's control including, but not limited to DoS (Denial of Service) attacks, extreme amounts of traffic in a short period of time, and/or other forms of intrusion are excluded from the uptime/downtime calculations.
Service unavailability resulting from network unavailability will not be included in the Service Availability calculation. Network unavailability is defined as Internet Data Center network's inability to pass incoming and outgoing TCP/IP traffic, including but not limited to backbone problems, problems on the customer's portion of the network, hardware or software controller problems, interruptions of service caused by denial of service or similar attacks or other forms of intrusion.
Such network failure by Internet Data Center, and repair and replacement of the hardware, network or hardware maintenance and the associated downtime shall not affect the Service Availability calculation.
In the event that there is network outage*, AMIPLAY will credit the monthly service charge for the following month's service as calculated below and as measured 24 hours a day in a calendar month, with the maximum credit not to exceed 100% of the monthly service charge for the affected month.
*Network outage means any outage in which end users are unable to access the client's site, due to a failure in AMIPLAY's network calculated on a monthly basis .
AMIPLAY will ONLY be held responsible for its network and not for general conditions on the Internet or TOT’s routers, switches and internet links. Delays that occur outside AMIPLAY's hardware caused by backbone failures, congestion, interruption of or delay in transportation, unavailability of, interruption or delay in telecommunications, or third party services (including DNS propagation) resulting in degradation of service and high packet loss or similar conditions, cannot be guaranteed by AMIPLAY. Hardware Guarantee (not included for Colocation server service)
AMIPLAY guarantees the functionality of all server hardware components and will replace any failed component at no cost to the client. Hardware repair/replacement will begin immediately upon identification of the hardware failure and is guaranteed to be complete within the next working day (Mon-Fri) of problem identification. Hardware is defined as the Processor(s), RAM, Hard Disk(s), Motherboard, NIC Card, and other related hardware included under the server lease. The time required to repair/replace hardware does not include software reinstallation and/or data recovery from backup tapes/disks (time frame depends on size of disk and amount of data).
In the event that it takes us more than 2 next business day to repair/replace faulty hardware within the limits defined above, AMIPLAY will credit the client 10% of the monthly fee per additional day of down time (up to 100% of client's monthly fee). This credit overrides the Remedy section of server unavailability above.
To guarantee optimal performance of the hosting infrastructure, it is necessary for AMIPLAY to perform routine maintenance on the servers. Such maintenance often requires taking AMIPLAY web and email servers off-line, typically performed during off-peak hours.
AMIPLAY will give you advance notice of maintenance requiring the servers to be taken off-line whenever possible. AMIPLAY reserves four hours of Service unavailability per month for maintenance purposes. Such unavailability is not included in the Service Availability calculation.
A refund is issued if the non-compliant server capability is found after using the service not exceeding 1 month. The total refund for non-compliant server capability to you for any account may not exceed 70% of the total fees paid for that account for which the refund is to be issued.
All data created or stored by you within AMIPLAY servers are your property. AMIPLAY shall allow access to such data by only authorized AMIPLAY personnel. AMIPLAY makes no claim of ownership of any web server content, e-mail content, or any other type of data contained within the account holder's server space or within applications on AMIPLAY servers.
COMPANY SHALL NOT RETAIN ANY OF YOUR DATA INCLUDING BUT NOT LIMITED TO THE CONTENT OF YOUR WEBSITE, EMAIL, LOG FILES, AND BACKUP COPIES. ALL DATA IS DELETED FROM THE SERVERS AND BACK-UP MEDIA AFTER ACCOUNT TERMINATION.
As required by the government of Thailand, you have to perform the following procedures in order to cope up with the restrictions and will be able to provide logs information when required;
In order for customers to backup the data on your server you must purchase an appropriate backup service or a service plan that includes backup services. When purchasing additional backup service, you will receive an FTP account along with the agreed storage space. You have to manage scheduled backup and the data to be uploaded to the FTP backup server, including data restoration on your own without requiring a technical support from AMIPLAY.
Rebooting the server upon request is approximately within 1 hour after receiving an SMS to our support during Monday to Friday during 8am – 5pm (GMT +7) Bangkok time, or approximately within 3 hours at other time and holidays. Any delay in rebooting the server and the associated downtime shall not affect the Service Availability calculation.
In order for you to receive a credit on your account, you must request such credit within 10 days after you experience hardware failure or network outage. You must follow these steps. Request made by e-mail to info(AT)amiplay.com or amiplay(AT)gmail.com. Include all support ticket numbers in your e-mail. Include your server IP address with PING logs (100% loss), server time, and your full address as shown on your invoices. Dates and times of unavailability of your server and any additional information, for example, screen captures. Credits will usually be applied for the following month’s service within 30 days of acceptance of the request. Credit to your account shall be the sole and exclusive remedy in the event that there is a network outage or hardware failure.
The user holds full responsibility for any damages arising from using the server or online service that affects other persons or organizations in any way. AMIPLAY has the right to cancel and shutdown the user’s server in case the user do not comply with the agreement. In a rare case, AMIPLAY may need to send the server to the authorities of Thailand for inspection when legally requested by the Thai government and AMIPLAY does not hold responsibility from the shortage of service.
We may collect the following information: name and company name contact information including email address demographic information such as postcode other information relevant to customer surveys and/or offers
Our third-party advertising providers may collect the following information: rough location and country where the app was opened type of device the apps was installed version of OS used to install the apps duration of usage session
We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:
Internal record keeping. We may use the information to improve our products and services. We may periodically send promotional email about new products, special offers or other information which we think you may find interesting using the email address which you have provided. From time to time, we may also use your information to contact you for market research purposes. We may contact you by email, phone, fax or mail. We may use the information to customize the website according to your interests. We may provide your information to our third party partners for marketing or promotional purposes. We will never sell your information.
Our third-party advertising providers may use it for online target advertisement within their advertisement network.
We are committed to ensuring that your information is secure. In order to prevent unauthorized access or disclosure we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.
A cookie is a small file which asks permission to be placed on your computer's hard drive. Once you agree, the file is added and the cookie helps analyze web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences. We use traffic log cookies to identify which pages are being used. This helps us analyze data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.
Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.
You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.
Our website may contain links to enable you to visit other websites of interest easily. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.